At 99 Threads, we strive to ensure your satisfaction with every purchase. If you need to return or exchange an item, please carefully review our policy below:
1. Eligibility:
• Returns or exchanges must be initiated within 48 hours of receiving the item.
• Items must be unworn, unused, and undamaged, with all original tags attached and in their original packaging.
2. Exclusions:
• Items purchased on sale, at a discount, or marked as out of stock cannot be returned or exchanged.
3. Refunds:
• Refunds will be processed for the full purchase amount, minus shipping fees.
4. How to Initiate a Return or Exchange:
• Contact us via email or send us a message on Instagram to request a return or exchange.
• Please include your order number and details about the item in your request. We appreciate your understanding and cooperation in following these guidelines!